503-658-4582

Karen Vaughn was the President for the Northwest Region of SOCAP in 2007.  In this role, she administered, monitored and reviewed Chapter operations and recommended changes to the Board structure while playing a key role in the Chapters strategic direction.  Karen has been involved with SOCAP since 2001.  She has attended numerous industry conferences and feels that nothing compares to the camaraderie of SOCAP. “Everyone involved in this association is anxious to help a business colleague find a vendor, find a new job, or facilitate an introduction to help with a sales opportunity,” Karen states. “I have built a fantastic network of contacts of which many have become friends.”

Karen works for HyperQuality Inc., an independent third party quality monitoring and customer experience organization.  She lives in Portland Oregon, married to her husband Mike, and has a very busy life keeping up with her 3 sons; Austin, Nathan and Nicholas.

                               415-501-7953

Tom Asher is Head of Consumer Relations North America for Levi Strauss & Co. He and his team are responsible for responding to all consumer inquiries for the U.S., Canada and Mexico. 

Tom joined SOCAP in 1998 and has made many meaningful connections with industry colleagues as a result of his SOCAP affiliation.  He currently serves on the board of SOCAP International and was Chairman of the board in 2007. 

Tom’s prior work experience includes managing Greenpeace’s mail order catalog business, serving as national sales manager for Esprit’s environmental apparel line “Ecollection”, and founding and managing Artventure, a socially responsible apparel and direct sales catalog company.

He has a BA in Sociology from Vassar College and an MBA from Golden Gate University.

Headquartered in San Francisco, Levi Strauss & Co.’s global revenues are approximately $4.1 billion.  The company employs a staff of approximately 8,850 people worldwide, including approximately 1,000 people at its headquarters.

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President - Marie Shubin

Treasurer - Lucas Kester

Secretary - Sharon Rickabaugh

VP Membership - Dave Smith

VP Programs / Portland - Scott Burroughs

VP Programs / Seattle - Open

VP Programs / Northern California - Open

Director at Large - Tom Asher

Immediate Past President - Karen Vaughn

David R. Smith is V.P. of Sales & Marketing for The Active Group located in Portland, Oregon.  His lead roles are in business development, project planning and client services for Active TeleSource, Inc., the customer care solutions firm of The Active Group.  Prior to joining The Active Group in 1998, David owned and operated a local consulting firm for nine years working in the private and public sectors.   He has a BS degree from University of Wisconsin and a MS degree from Mississippi State University. 

Dave joined SOCAP in 2005 and volunteered for the VP-Membership position in 2006 to assist in the growth and stability of the NW Chapter. 

Active TeleSource, Inc. is a professional customer contact company specializing in customer care solutions.  Activities are conducted in the name of the client.  We help our clients win customers, keep them happy, and increase the return on their customer base.

503-546-9682

Sharon Rickabaugh is the Supervisor of Consumer Relations, and has been with Continental Mills for 8 years.   Sharon and her team handle approximately 45,000 contacts per year and are responsible for building brand loyalty and influencing positive changes in current and future offerings.  One of their driving principles is "Listen to the marketplace and it tell us how to be Successful".

Prior to coming to Continental Mills, Sharon was the Executive Assistant at Cinnabon, Inc. where she spent 6 years assisting the President and implementing their "Guest First" program. 

Based in Seattle, Washington since 1932, Continental Mills is a manufacturer of flour-based dry food mixes.  Still a privately owned company, Continental Mills believes in the same traditional values they were founded on – providing the consumer with great tasting products that are easy to prepare.  Continental Mills produces more than 500 products available to the Retail, Club Store, and Food-Service markets.  In addition to the Krusteaz brand, Continental Mills also produces Alpine Spiced Cider, Ghirardelli baking mixes, Classic Hearth, Sun Maid baking mixes, Snoqualmie Falls and Eagle Mills, all of which have become trusted family favorites.

253-395-7255

Lucas Kester administers and assumes responsibility for overall financial operation of the NW SOCAP Chapter. Lucas currently works for Vesta Corp. as the Collections Operations Manager where he oversees ACH recovery on Vesta’s wireless programs. Prior to joining Vesta, Lucas worked for Citi Group, in their Cards Division, for 6 years in various roles in their collections operations. Lucas has a bachelor degree in Business Administration from Boise State and is currently working on his MBA at Portland State University. 

Headquartered in Portland, Oregon, USA, with operations in Europe and China, Vesta has been a pioneer and worldwide leader in virtual payments since 1995. The company has achieved extraordinary growth, and has received numerous awards and recognition, including recent induction into the Inc. Hall of Fame for five consecutive years as an Inc. 500 fastest growing private company.

503.552.3498

(209) 341-3117

Marie Shubin is the Director of Global Consumer Relations at E&J Gallo Winery.  The Gallo Consumer Information Center is the Voice of the Consumer at Gallo; providing 7 day service to consumers on over 100 wine, spirits and wine-beverage brands.  The Consumer Information Center is central to the execution of many CRM and Quality initiatives.  Marie has been an active member of SOCAP since 1993, after attending her first conference in Nashville.  From 1995-2000 Marie served on the national Board of Directors, and as Chairman of the Membership Committee, facilitated the new member orientation and buddy programs. She is a conference presenter and CRM contributor and in 1999 was awarded the SOCAP Article of the Year. Marie is currently Co-chair of the Food & Beverage SANG and on the SANG Steering Committee. Marie has a Bachelor's degree in Education from Arizona State University and an MBA from Western International University.

Scott Burroughs is a Sr. Account Manager for Aerotek, a leading provider of professional recruiting and staffing services. In his 10 years at Aerotek, Scott has held prior positions as Recruiter and Regional Account Manager. Scott now leads a group of professionals focused on Contact Center recruitment, as well as coordinating staffing programs for these businesses.

Joining SOCAP in 2005, Scott is now the VP of Program Services for Portland, coordinating local events and Contact Center tours. Scott earned his Bachelor of Science degree from Oregon State University.

Aerotek, established in 1983, is a privately owned company with more than 150 integrated offices throughout the United States, Canada and Europe. Aerotek is a specialized leader in the sourcing, screening, and selection of human capital to the contact center industry.   Aerotek focuses on providing our clients with the best talent to support their unique business needs.