SOCAP Membership

SOCAP membership offers you and your company access to an outstanding network of business professionals interested in innovative customer care products and information. SOCAP services ensure that you and your company are current and on the leading edge of news and developments in the customer care arena.

Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty: vice presidents, directors, managers and supervisors with responsibilities for consumer affairs, customer service, customer relationship management, inbound centers, market research, information systems integration, sales and marketing, database management, new business development and operations.

As customer-driven management techniques expand in popularity, and the emphasis on retaining the customer becomes more critical to business success, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.

SOCAP membership is composed of close to 3,000 corporate consumer affairs/customer service professionals, representing more than 1,500 companies. Many of which are listed in the Fortune/Forbes 1000.

SOCAP is dedicated to listening to members and delivering the tools needed to succeed in achieving maximum customer loyalty for the company. Through SOCAP leadership, SOCAP is able to offer a wide variety of benefits and services. These services are designed to support and advance the consumer affairs/customer service professional.

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