Participation Opportunities

We are always looking to showcase the talent of organizations and individuals that are part of SOCAP. If you are interested in making a presentation at a SOCAP event or even hosting a contact center tour, we would love to hear your ideas. Or if you just want to get more involved - let us know!

Nike® Presentation and Tour

Thursday, September 18, 2008

Nike Campus

Beaverton, OR

1:00pm - 6:30pm

Creating the Nike® Brand Experience within the Contact Center

Nike Consumer Services was tasked with insuring the Nike brand experience be consistently delivered through all customer interactions at the contact center. The key to accomplishing this was to find ways to optimize performance and innovation in order to create exceptionally personal and enduring customer relationships. To elevate their game, they looked at how people, process and technology could increase efficiency and effectiveness. Kim Goff and Jay Hooson will share their road to success and the team approach they took along the way.

Come to this session to learn:

How differentiating yourself is key to attracting and retaining customers
What tools, steps and process Nike utilized to succeed
How the Nike contact center creates personal and enduring relationships with each customer they speak to
How they evolve immediately by amplifying what's good and changing what isn't
Tips and best practices for elevating your game
Increasing the value of the contact center among business stakeholders with customer feedback

Location

Nike Campus in Pre-Hall Building

Pre-Hall is the building at the end of Bowerman Drive

1 Bowerman Drive, Beaverton, OR 97005

Event Fee

$20 for Members and $30 for Non-Members